Charges by C2A solution

This document is also available in: French, Spanish, Italian, Portuguese, Polish, Slovak, Romanian, Bulgarian

You will find in this brochure the charges for payment transactions and services offered by C2A.
This is the list of charges that may change at any time, especially in order to meet statutory requirements.
Charges given in “Euros excl.tax” (€ excl. tax) are subject or not to VAT depending on the territoriality of the client and in accordance with applicable regulations.
The applicable date for this list of charges is:  2019-01-15 2020-01-01

Charges Transport & logistics Fleet & mobility

Payment card(€ excl.tax.)
C2A MasterCard TRUCK  1 €1.30 / card / month
C2A MasterCard FLEX  1 €1.30 / card / month
Shipping costs France €13.00 / delivery
Shipping costs Foreign country €23.00 / delivery
Immediate order  €50.00 / delivery + Shipping costs
PIN code reissue  €1.00 + Shipping costs
Stopping a card (THEFT and FRAUDULENT USE)  Free
Stopping a card (other reasons)  €10.00
Card without activity  2 €4.99 / card / month
Insurance(€ excl.tax.)
Medical insurance and European repatriation  Included
Insurance against fraudulent use of the card  Included
Payment & withdrawal transactions(€ excl.tax.)
Withdrawal fee within Eurozone  3 €2.00 / withdrawal
Withdrawal fee outside Eurozone  3 €7.00 / withdrawal
Fee for increasing card limit  4 €10.00 / modification / card
Payment account operating costs(€ excl.tax.)
Opening a payment account  Included
Payment account maintenance fees  5 €6.25 / month
Closing a payment account  Included
Commission on bank transfer received  2.00% / transfer
Commission on bank transfer received  1.50% / transfer
SEPA transfer received  Free
No SEPA transfer received  €7.00 / transfer
Transfer by card  1.50% / transfer
Statements and reports(€ excl.tax.)
Consulting cards and account balances  Included
Monthly account statement  Included
Reissue of a monthly account statement  €1.50 + Postal charges
Monthly invoice statement  Included
Monthly gas station report  Included
Monthly tolls report  Included
Invoices and discounts in C2A European Partner Network  Included
Alerts & configuration(€ excl.tax.)
Standard pre-configuration of payment cards utilization  6 Included
Modification of payment card configuration  €1.50 / modification / card
Monthly package for modification of payment card configuration (option)  €70.00 / month
E-mail alerts for SEPA transfers received on your account  Included
Reserve account for use of payment cards for French, Italian, Portuguese and Spanish motorway tolls (option)  7 €100.00 / card
Automatic management of card balances (option)  Included
Other specific and / or customized requests (option)  Contact us
On-line bank & MyC2A company management tool(€ excl.tax.)
Subscription to C2A Pro e-account  Included
  • Consulting payment account 
  • Consulting payment cards 
  • Payment transactions and cash withdrawals in real time 
  • Card transfer service 
Access to MyC2A Company Management Tool  Included
  • How to use the MyC2A Management Tool 
  • View of the card balances 
  • Access to my C2A profile 
  • Access to my online account 
  • Overview of the partner network (best price of the day) 
  • Management of registration plates 
  • Online configuration of cards 
  • Uploading of your vehicle's mileage data (optional)

 

  • 1 Yearly invoicing. For 50 cards or more : contact us.
  • 2 Applies when no transaction is made on more than 50% of your cards for 2 consecutive months. Only cards issued since at least 3 months are concerned. 
  • 3 Providers of ATM may charge some additional costs. 
  • 4 Manual increase of card limit beyond your standard authorized limit. 
  • 5 Quarterly invoicing. Commission on operation included.
  • 6 The standard configuration includes cash withdrawals, purchases on the Internet (First Card only), gas station, airline tickets, car rental, hotel, restaurant, parking, repairs, fines and taxes, transport and motorway tolls (under warranty conditions). 
  • 7 €100 per cardholder, amount may vary based on the volume of tolls used. Creation of a reserve account to avoid French, Italian, Portuguese and Spanish tolls being debited on the card account without available funds.

Client support

If you have any technical, commercial or financial questions, just ring our support service to someone in French, English, Spanish, Italian, German, Portuguese, Polish and Slovak.
Our client support service is available 24 hours a day, 7 days a week.

File a claim

Your sales advisor is your first point of contact.

First contact your sales advisor and inform him/her of your queries during a meeting, by telephone, by mail or by e-mail.

The Customer Relations Management department is ready to help you.

If a solution couldn't be found, you can contact your Customer Relations Management department by telephone, by mail or by e-mail.
Within 10 working days commencing C2A's receipt of your claim, you will receive confirmation that it is being dealt with.
If enquiries are necessary, you will receive the definitive response within a maximum period of 2 months.

By phone:
C2A's 24/7 European Client Service Centre
+33(0)5.59.47.05.05
By mail:
C2A - ZA Agoretta, 63 Avenue de Bayonne 64210 BIDART - FRANCE
Head office
On the Internet:
Our online services always close to you
www.c2a-card.com