Charges Transport & logistics Fleet & mobility
|Payment card(€ excl.tax.)|
|C2A MasterCard TRUCK 1||€1.30 / card / month|
|C2A MasterCard FLEX 1||€1.30 / card / month|
|Shipping costs France||€15.00 / delivery|
|Shipping costs Foreign country||€25.00 / delivery|
|Immediate order||€50.00 / delivery + Shipping costs|
|PIN code reissue||€20.00 / card|
|Stopping a card (THEFT and FRAUDULENT USE)||Free|
|Stopping a card (other reasons)||€10.00|
|Card without activity 2||€5.00 / card / month|
|Medical insurance and European repatriation||Included|
|Insurance against fraudulent use of the card||Included|
|Payment & withdrawal transactions(€ excl.tax.)|
|Withdrawal fee within Eurozone 3||€3.00 / withdrawal|
|Withdrawal fee outside Eurozone 3||€8.00 / withdrawal|
|Fee for increasing card limit 4||Included|
|Payment account operating costs(€ excl.tax.)|
|Opening a payment account||Included|
|Payment account maintenance fees 5||€7.00 / month|
|Closing a payment account||Free|
|SEPA transfer received||Free|
|No SEPA transfer received||€7.00 / transfer|
|Transfer by card||1.50% / transfer|
|Commission on bank transfer received 6||1.50% / transfer|
|Statements and reports(€ excl.tax.)|
|Consulting cards and account balances||Included|
|Monthly account statement||Included|
|Reissue of a monthly account statement||Included|
|Monthly invoice statement||Included|
|Monthly gas station report||Included|
|Monthly tolls report||Included|
|Invoices and discounts in C2A European Partner Network||Included|
|Alerts & configuration(€ excl.tax.)|
|Standard pre-configuration of payment cards utilization 7||Included|
|Modification of payment card configuration||Included|
|E-mail alerts for SEPA transfers received on your account||Included|
|Automatic management of card balances (option)||Included|
|Reserve account for use of payment cards for French, Italian, Portuguese and Spanish motorway tolls (option) 8||€100.00 / card|
|Other specific and / or customized requests (option)||Contact us|
|On-line bank & MyC2A company management tool(€ excl.tax.)|
|Subscription to C2A Pro e-account||Included|
|Access to MyC2A Company Management Tool||Included|
- 1 Yearly invoicing. For 10 cards or less : contact us.
- 1 Yearly invoicing. For 50 cards or more : contact us.
- 2 Applies when no transaction is made on more than 50% of your cards for 2 consecutive months. Only cards issued since at least 3 months are concerned.
- 3 Providers of ATM may charge some additional costs.
- 4 Manual increase of card limit beyond your standard authorized limit.
- 5 Commission on operation included.
- 6 For 10 cards or less : contact us.
- 6 For 50 cards or more : contact us.
- 7 The standard configuration includes cash withdrawals, purchases on the Internet (First Card only), gas station, airline tickets, car rental, hotel, restaurant, parking, repairs, fines and taxes, transport and motorway tolls (under warranty conditions).
- 8 €100 per cardholder, amount may vary based on the volume of tolls used. Creation of a reserve account to avoid French, Italian, Portuguese and Spanish tolls being debited on the card account without available funds.
If you have any technical, commercial or financial questions, just ring our support service to someone in French, English, Spanish, Italian, German, Portuguese, Polish and Slovak.
Our client support service is available 24 hours a day, 7 days a week.
File a claim
Your sales advisor is your first point of contact.
First contact your sales advisor and inform him/her of your queries during a meeting, by telephone, by mail or by e-mail.
The Customer Relations Management department is ready to help you.
If a solution couldn't be found, you can contact your Customer Relations Management department by telephone, by mail or by e-mail.
Within 10 working days commencing C2A's receipt of your claim, you will receive confirmation that it is being dealt with.
If enquiries are necessary, you will receive the definitive response within a maximum period of 2 months.
C2A's 24/7 European Client Service Centre
C2A - ZA Agoretta, 63 Avenue de Bayonne 64210 BIDART - FRANCE
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